Privacy Policy
Welcome to Bitnex Crestfort. We attach paramount importance to the confidentiality of your information, particularly in the digital asset and financial analysis sector. This policy details our operational standards regarding the collection, processing, and security of your personal data when using our online platform, analytical tools, and management interfaces. Our commitment is to ensure full transparency in accordance with data protection principles in force in France.
Categories of Data Processed
To maintain a secure fintech environment, we process the following types of data:
Identity and Contact Information This includes your full name, email address, and phone number, collected when creating your profile or during your interactions with our support.
Verification and Compliance Data If necessary for platform integrity, we collect identification documents to validate your profile in accordance with our internal anti-fraud protocols.
Technical and Navigation Identifiers Automatic collection of IP addresses, browser types, device metadata, and system logs to ensure robust authentication and network monitoring.
Usage and Activity Metadata Information about your use of our market tools and dashboard navigation. This data is used for technical optimization without implying direct asset custody by us.
Legal Bases for Processing
We process your data based on contractual necessity (managing your access), our legitimate interests for service security, compliance with French legal obligations, and, where applicable, your consent for personalized options.
Operational Use of Data
Bitnex Crestfort uses your information for user onboarding, account management, fraud prevention, and customer support. Marketing is only carried out based on your explicit choice, which can be modified at any time in your preferences.
Data Sharing and Retention
Your data is never sold. It may be shared with technical service providers (hosting, security analysis, identity verification) strictly for service needs. We retain your information only for the duration necessary for our purposes or according to legal retention periods. Transfers outside Europe are governed by standard safeguard clauses.
Security and User Rights
We apply rigorous security measures, although no digital transmission method is infallible. You have rights of access, rectification, erasure, restriction, and objection. Requests can be sent to our support team; identity verification will be performed to ensure your data is not disclosed to unauthorized third parties.
Policy Updates
Any modification is notified via the platform. We invite you to regularly consult this document to stay informed.
Last updated: April 13, 2026